Returns & Exchanges

At Top Shot Supplies (“TSS”), we stand behind our products and want you to be satisfied with your purchase. Please review our returns and exchanges policy below.

Return Eligibility

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must be returned in their original packaging
  • Proof of purchase is required

Items that show signs of use, wear, or damage may not be eligible for a return.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

  • Sale or clearance items
  • Gift cards
  • Giveaway or promotional items
  • Items marked as “Final Sale”

Exchanges

If you need a different size or item, we recommend returning the original item and placing a new order once your return is approved.

Exchanges are subject to product availability.

How to Start a Return

To initiate a return:

  1. Contact us at sales@topshotsupplies.com within 30 days of delivery
  2. Include your order number and reason for return
  3. Once approved, return instructions will be provided

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery and include photos of the issue. We will work with you to resolve the problem as quickly as possible.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Giveaways & Promotional Items

Giveaway and promotional items are not eligible for returns, exchanges, or refunds unless otherwise stated.

Questions?

If you have any questions regarding returns or exchanges, please contact us at:

Email: orders@topshotsupplies.com